Retail Store Lead

7 days ago

Central Valley, New York, United States Volcom Full time
About Volcom">

We are a company that thinks differently, with a global scale servicing over 60+ countries. With over three decades of experience in brand-building, we are enhancing what a full-service license model can look like. Our expertise spans all sales channels, from direct-to-consumer to specialty wholesale and everything in between, both physical and digital. This approach creates a unique and powerful balance between brand-culture and sustainable growth.

Our team members are passionate about the action sports industry and work together to bring this passion into our store environment. As a Retail Supervisor at Volcom, you will be responsible for upholding and enforcing company policies, procedures, and corporate directives. You will execute store opening and closing procedures, be highly responsible for the store keys and security measures, serve as Manager on Duty when needed, and give basic coaching to Retail Associates as needed.

Key Responsibilities:

  • Uphold and enforce company policies, procedures, and corporate directives
  • Execute store opening and closing procedures and be highly responsible for the store keys and security measures
  • Serve as Manager on Duty when needed
  • Give basic coaching to Retail Associates as needed
  • Help build product-knowledge driven sales culture, sharing your knowledge of our industry, eco-initiatives, and high-quality product to Associates and Customers
  • Actively help and engage with customers' wants and needs
  • Drive sales and build relationships with customers
  • Represent the brand with actions and knowledge of product
  • Bring your passion for the brand, snowboarding, skateboarding, surfing, or the action sports industry into the store environment to connect and build relationships with customers
  • Complete customer transactions in a timely and accurate manner
  • Inform customers of current sales and promotions
  • Merenchandise men's, women's, and kid's clothing and accessories
  • Maintain floor appearance by receiving, checking, and shelving merchandise
  • Maintain store cleanliness by keeping areas organized and uncluttered
  • Collaborate with your team and delegate as needed to complete assigned tasks
  • Contribute to a fun, organized, efficient environment and lead by example

Requirements:

  • High school graduate or equivalent
  • 6 months to 1-year experience retail experience in an apparel store
  • Flexible schedule; ability to work days, nights, weekends and holidays
  • Familiar with the brand and action sports industry
  • Interpersonal, customer service, and basic math skills
  • Lead a team by example effectively
  • Responsible and dependable
  • Be an effective team player
  • Strong ethical behavior
  • Strong sales training and knowledge

Benefits:

  • Discounted Merch
  • 401k with employer match (based on eligibility)
  • Fun work environment & team

Job Requirements:

  • Ability to transport and position a minimum of 10 lbs
  • Ability to constantly move within the store and backroom
  • Ability to stand (or remain in a stationary position) for long periods of time
  • Great communication skills with customers, store team, and corporate
  • Ability to accurately process cash transactions, including basic math/counting skills

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