Banquet Server Position

4 weeks ago


Hot Springs National Park, Arkansas, United States Oaklawn Racing Casino Resort Full time
Banquet Server Job Description

We are seeking a talented individual to join our team as a Banquet Server at Oaklawn Racing Casino Resort. As a Banquet Server, you will be responsible for providing exceptional service to our guests, ensuring a memorable experience for all.

Key Responsibilities:
  • Provide general supervision for banquets and events, maintaining a friendly and professional image at the Hotel/Casino.
  • Enthusiastically support and promote superior customer service in accordance with department and company standards.
  • Maintain strict confidentiality in all departmental and company matters.
  • Provide fast, friendly, professional, and responsive guest service to the restaurant guests, bussers, and restaurant host/hostess.
  • Maintain current and accurate information regarding menu, suggesting items to guests based on expressed guest preference.
  • Work knowledgeably with computer systems, particularly POS systems, to ensure accurate preparation of product.
  • Follow all cash handling and gaming guidelines.
  • Ensure proper set up and maintenance of service stations, tables, and common areas throughout all dining rooms.
  • Ensure that all silverware, glassware, and flatware are polished, stocked, and set to service standards.
  • Deliver prepared food to the appropriate guests within designated time standards of completed production of order.
  • Monitor and resolve service issues for the entire outlet according to service standards.
  • Assist bus help, as necessary, in bussing, cleaning, and setting tables.
  • Maintain cleanliness of designated areas as directed in accordance with established health and safety standards.
  • Deep clean restaurant equipment, as scheduled or required.
  • Operate and maintain equipment as required in accordance with established guidelines and safety procedures.
  • Recognize Diamond & Emerald players and ensure they receive the appropriate service.
  • Know and promote current casino events and programs, providing guests with directions to all casino areas.
  • Clear, clean, reset, and maintain station during shift.
  • Assist other servers in giving the best possible service.
  • Handle guests' receipts according to internal policy.
  • Remain up-to-date on casino events and hours of operation for all F&B outlets.
  • Follow established procedures and policies of the Oaklawn Racing Casino Resort.
Qualification Requirements:
  • High School Diploma or GED required.
  • Two or more years' dining server experience required; fine dining preferred.
  • Casino experience preferred.
  • Must be able to handle several projects and tasks at the same time.
  • Must be able to perform the physical job duties of all Food & Beverage team members.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Oaklawn Racing Casino Resort is an equal opportunity employer and is committed to providing a drug-free, healthy, safe, and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.


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