Customer Success Representative

7 days ago


Conshohocken, Pennsylvania, United States Orion Fleet Intelligence Full time

About Orion Fleet Intelligence

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We are a leading provider of life-saving telematics solutions to commercial auto insurance companies and fleet operators. Our mission is to reduce dangerous behaviors and prevent costly and deadly accidents.

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Job Overview

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We are seeking an experienced Customer Success Representative to join our team. The successful candidate will be responsible for handling customer inquiries, providing technical support, and ensuring client satisfaction.

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Key Responsibilities

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  • Handle customer inquiries via phone, email, or chat\
  • Provide technical support and troubleshooting services\
  • Work closely with internal teams to resolve customer issues\
  • Meet or exceed customer satisfaction targets\
  • Develop and maintain strong relationships with clients\
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Requirements

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To succeed in this role, you will need:

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  • 2-3 years of experience in customer-facing roles\
  • Excellent communication and problem-solving skills\
  • Ability to work in a fast-paced environment\
  • Proficiency in MS Office applications\

What We Offer

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We offer a competitive salary of $44,000 per year, plus benefits and opportunities for career growth.



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