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Customer Service Manager

1 week ago


Newport News, Virginia, United States Food Lion Full time
Job Description

We are seeking a skilled Customer Service Leader to join our team at Food Lion. The ideal candidate will have excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.

About Food Lion: With over 60 years of experience in providing an easy, fresh and affordable shopping experience to our communities, we are committed to delivering exceptional customer service. Our team of 82,000 associates serves over 10 million customers weekly across 10 Southeastern and Mid-Atlantic states.

Responsibilities: As a Customer Service Leader, you will be responsible for assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual. Your duties will include:

  • Providing fast, easy, flexible and friendly service to our customers
  • Assisting customers with their queries and resolving issues efficiently
  • Maintaining knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
  • Ensuring store office functions are completed accurately and on time

Requirements: To be successful in this role, you will need to possess:

  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • High school graduate or equivalent preferred