Customer Service Associate

4 days ago


Newport News, Virginia, United States REI VA Beach Full time

**Job Summary:** We are seeking a Customer Service Associate to provide exceptional support to our clients. As the face of our company, you will be responsible for delivering outstanding customer experiences through various channels. The ideal candidate will possess excellent communication skills, empathy, and problem-solving abilities.

Key Responsibilities:
  • Assess customer needs and preferences to ensure satisfaction
  • Foster long-lasting relationships with customers through open and interactive communication
  • Generate sales leads and identify potential business opportunities
  • Participate in regular training sessions to stay up-to-date on products and services
  • Adhere to company policies and procedures to ensure compliance
  • Manage customer interactions, process accounts, and maintain confidentiality
  • Troubleshoot problems and resolve issues or complaints in a timely manner
Requirements:
  • Proven customer service or retail sales experience
  • A high school diploma or equivalent
  • Ability to multitask, prioritize, and manage time effectively
  • Excellent communication and presentation skills
  • Passion for delivering exceptional customer service
  • Ability to adapt to different situations and work with various personalities


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