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Healthcare Service Coordinator

3 months ago

Colorado Springs, Colorado, United States AEG Full time

Company Overview

AEG Vision is a premier management entity for comprehensive optometry practices across the nation. Our managed practices retain their local identity, including staff and clientele, while AEG enhances the patient journey through investments in advanced medical technology, infrastructure, and personnel. Our mission is to "enhance community health by assisting our neighbors in seeing better and looking their best, one patient at a time." We are in search of skilled professionals to contribute to AEG's vision of becoming the most desirable workplace and to guarantee that every patient receives an exceptional experience.

Role Overview

The Patient Care Coordinator plays a vital role in delivering outstanding service by warmly welcoming patients and ensuring seamless check-in and check-out processes.

  • Greet patients, customers, and vendors with a friendly demeanor as they enter the practice.
  • Respond to phone inquiries professionally and promptly.
  • Manage appointment scheduling efficiently.
  • Collect and verify patient and insurance information.
  • Input patient demographics into the EMR system, ensuring completeness.
  • Confirm vision and medical insurance details and update the EMR accordingly.
  • Maintain a comprehensive understanding of insurance plans to effectively communicate with patients.
  • Review schedules to verify insurance eligibility prior to appointments and ensure file accuracy.
  • Prepare and submit insurance claims, running reports to confirm all charges are processed.
  • Print and organize necessary forms for patient visits.
  • Document all charges, co-pays, and payments accurately in the EMR.
  • Allocate balances to insurance as required.
  • Maintain a tidy workspace at all times.
  • Utilize time, equipment, and supplies efficiently.
  • Perform additional tasks as assigned by management.
Qualifications
  • High school diploma or equivalent.
  • Basic proficiency in computer usage.
  • Excellent organizational skills and attention to detail.
  • Strong verbal and written communication abilities.
  • Ability to uphold patient and practice confidentiality.
Benefits
  • 401(k) with Matching Contributions.
  • Comprehensive Medical, Dental, Life, STD, and LTD coverage.
  • Vision Service Plan.
  • Employee Vision Discount Program.
  • Health Savings Account/Flexible Spending Account options.
  • Paid Time Off.
  • Paid Holidays.
Physical Requirements
  • This role necessitates effective communication, the use of job-related equipment, and mobility within the office environment.
Benefits Summary

Benefits include 401(k) with Matching Contributions, Medical/Dental/Life/STD/LTD coverage, Vision Service Plan, Employee Vision Discount Program, HSA/FSA, Paid Time Off, and Paid Holidays. *Benefits are applicable to Full-Time Employees only.*