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Banquet Supervisor

2 months ago


Boston Massachusetts, United States Westin Boston Seaport District Full time
Job Summary:

A Banquet Supervisor is responsible for overseeing the setup, service, and cleanup of all assigned banquet functions at the Westin Boston Seaport District. This role requires strong leadership and organizational skills to ensure seamless execution of events.

Key Responsibilities:
  • Supervise and assist with the setup of assigned banquet functions, ensuring that hotel standards are met and advance preparation for service is adequate.
  • Act as the liaison between Sales and Catering Manager and the in-house meeting or banquet contact.
  • Respond to guests' problems, complaints, and accidents, communicating issues to the Food & Beverage Manager and/or General Manager.
  • Assist the Food & Beverage Manager/Banquet Manager with scheduling Banquet staff to ensure sufficient staffing for upcoming functions.
  • Requisition liquor for all banquet bars and maintain proper control over service thereof.
  • Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
  • Inspect the sanitation of all function space and storage areas to maintain the highest standards of cleanliness and organization throughout the department.
  • Enforce all hotel policies and safety rules.
  • Be familiar with fire exit locations and fire extinguisher locations and know how to operate.
  • Supervise all Banquet staff.
  • Be familiar with and enforce all Standard Operating Procedures for the Banquet department.
  • Ensure employees are at all times attentive, friendly, helpful, and courteous to guests, managers, and all their fellow employees.
  • Hire and train staff of hotel's service standard and supervision of such during service.
  • Respond to guests' requests as needed.
  • Assist audio/visual company as necessary.
  • Prepare banquet checks, obtain guest signatures, and inform client of payment procedures at the completion of all assigned functions.
  • Be familiar with the operation of P.O.S. system.
  • Correct hazards and notify management.
  • Attend meetings as assigned.
  • Cross-train in Cafe for assistance as supervisor.
  • Submit order of all supplies (candles, note pads, pens, uniforms) to Food & Beverage Manager for approval and maintain inventory levels.
  • Handle items for 'Lost and Found' according to the standards.
  • Perform other tasks/jobs as assigned by Food & Beverage Manager.
Requirements:
  • At least 1 year of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must be proficient in Windows 95 Company approved spreadsheets and word processing.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
Benefits:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan