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IT Operations Director

1 month ago

Portland, Oregon, United States Teceze Ltd Full time
IT Operations Manager

Job Summary: We are seeking an experienced IT Operations Manager to lead our team of IT professionals and drive the delivery of high-quality IT services to our organization.

Key Responsibilities:

  • Lead, mentor, and manage a team of 25 IT professionals, including field services team, support specialists, and other IT staff.
  • Develop and implement strategies to enhance team performance, productivity, and morale.
  • Conduct regular performance reviews, provide constructive feedback, and support professional development opportunities for team members.
  • Oversee daily IT operations to ensure the availability, reliability, and security of all IT systems and infrastructure.
  • Monitor and manage service delivery, ensuring that service levels and KPIs are met or exceeded.
  • Implement and maintain ITIL processes and best practices to streamline operations and improve service delivery.
  • Collaborate with senior management to develop and execute IT strategies that align with the organization's goals and objectives.
  • Manage resource allocation, prioritize tasks, and lead projects related to system upgrades, migrations, and other IT initiatives.
  • Ensure timely resolution of incidents and problems, minimizing downtime and disruption to business operations.
  • Develop and maintain incident and problem management processes, ensuring they are effectively communicated and adhered to by the team.
  • Serve as the primary and single point of contact for IT-related issues and requests from internal departments and external partners.
  • Build and maintain strong relationships with key stakeholders, ensuring their IT needs are met and exceeded.
  • Provide regular updates and reports on IT operations, performance metrics, and project status to senior management.
  • Ensure all IT operations comply with relevant regulations, standards, and best practices.
  • Implement and maintain robust security measures to protect the organization's data and IT assets.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 10+ years of experience in IT operations, with at least 3 years in a leadership or management role.
  • Strong knowledge of IT infrastructure, digital workplace technologies, and field services operations. Retail background is a plus.
  • Experience with ITIL or other IT service management frameworks.
  • Proven track record of managing and leading a diverse team of IT professionals.
  • Excellent problem-solving, decision-making, and project management skills.
  • Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
  • Relevant certifications (e.g., ITIL, PMP, CISSP) are highly desirable.