Travel Logistics Coordinator

3 weeks ago


Grand Prairie, Texas, United States Mid-Cities Medical Full time

Job Title: Travel Coordinator

Job Summary:

We are seeking an experienced Travel Coordinator to support our growing needs at Mid-Cities Medical. In this role, you will be responsible for arranging and managing travel logistics for our company personnel, focusing on patient equipment deliveries and installations.

Key Responsibilities:

  • Coordinate travel arrangements for inbound and outbound patient service areas.
  • Research and compare travel options to secure the most cost-effective and time-efficient routes.
  • Book travel in line with company budget and guidelines.
  • Communicate travel details to patients and caregivers, ensuring they are well-prepared for their appointments.
  • Maintain accurate travel records, including expense reports and documentation for reimbursement.
  • Assess specialized transportation needs due to medical conditions and ensure appropriate accommodations.
  • Collaborate with VA vendors, manage vendor lists, and maintain agreements for future travel.
  • Create sales orders for billing and ensure equipment availability.
  • Follow up on transitioning patients to ensure timely service within the 30-day window.
  • Educate patients and caregivers about equipment and hospital requirements.
  • Handle inbound/outbound calls related to patient care, VA appointments, and equipment inquiries.
  • Support other departments with tasks such as prescription processing and file audits.

Qualifications and Skills:

  • Proficiency with Brightree, Apacheta, and Microsoft Office (Outlook, Excel, Word, Teams).
  • Advanced data entry skills, including 10-Key and a typing speed of 35 WPM.
  • Intermediate-level MS Excel skills (e.g., resizing columns, basic formulas).
  • Experience in medical office settings, VA services, DME, or hospital environments.
  • Strong communication and conflict resolution skills.
  • Experience with travel coordination and vendor management.
  • High school diploma or higher education.
  • Fluency in English required; Spanish is a plus.


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