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Restaurant Operations Manager

2 months ago

Jacksonville, Illinois, United States Taco Bell Full time

Job Summary:

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Taco Bell. As an Assistant General Manager, you will play a key role in supporting the Restaurant General Manager in the day-to-day operations of the restaurant, ensuring that our high standards of quality, service, and cleanliness are met.

Key Responsibilities:

  • Develop People:
    • Assist with recruitment, hiring, and conducting new hire orientation to ensure that our team members are equipped with the skills and knowledge needed to succeed.
    • Collaborate with the Restaurant General Manager to create and manage training plans for each team member, ensuring that they receive the necessary training and development opportunities to excel in their roles.
    • Schedule and deploy the team to promote development while meeting all business needs, ensuring that our team members are working efficiently and effectively.
    • Resolve employee conflicts and promote a positive culture within the restaurant, fostering an environment where our team members feel valued and supported.
    • Ensure that team members are following food safety, quality, and accuracy procedures for orders, maintaining the highest standards of quality and customer satisfaction.
    • Ensure that it is a comfortable working environment for everyone, promoting a positive and inclusive culture within the restaurant.
    • Provide feedback to the Restaurant General Manager on team members' performance, helping to identify areas for improvement and development.
  • Customer Satisfaction:
    • Deliver superior service and maximize customer satisfaction, ensuring that our customers receive an exceptional dining experience.
    • Resolve customer complaints quickly and effectively, maintaining positive customer relations and ensuring that our customers feel valued and respected.
    • Assist the Restaurant General Manager in promoting the brand in the local community through word-of-mouth and restaurant events, helping to build brand awareness and loyalty.
  • Develop the Business:
    • Assist the Restaurant General Manager in meeting restaurant budget and financial plans, ensuring that our financial goals are met and exceeded.
    • Assist with inventory and product orders according to the budget, ensuring that we have the necessary resources to meet customer demand.
    • Ensure compliance with sanitation and safety regulations, maintaining the highest standards of cleanliness and safety within the restaurant.
    • Perform other duties as assigned by the Restaurant General Manager, helping to support the overall success of the restaurant.

Requirements:

  • High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred.
  • 1-3 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility.
  • Basic Microsoft Office skills preferred.
  • Must have reliable transportation to complete banking and business requirements.
  • Basic business math and accounting skills required.
  • Strong analytical/decision-making skills.
  • Able to stock shelves and coolers.
  • Able to occasionally lift up to 50 lbs.
  • Able to complete cleaning tasks that include stooping, pushing/pulling up to 20 lbs.
  • Able to tolerate standing, walking, and stooping during 80% of shift time.