Customer Service Coordinator

3 days ago


Williston, North Dakota, United States Depot Connect International Full time
Salary and Benefits

The hourly rate for this position is $23.22 - $25.00 per hour, with full-time benefits including 401(k) with match, medical, dental, and vision insurance, paid time off, and more.

This includes:

  • Hourly Rate: $23.22 - $25.00 per hour
  • Full-Time Monday - Friday
Responsibilities

The successful candidate will be responsible for:

  • Supporting the service team by maintaining complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s).
  • Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
  • Creation of repair orders to include customer concerns, contact info, unit info, etc.
  • Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
  • Maintain job files with all pertinent correspondence to each job.
  • Daily yard checks and logs and update the customer accordingly
  • Update daily key performance indicators (electronic and printed) to be posted in the shop.
  • Interact with service management team, and technicians.
  • Ensure fabrication materials are readily available in stock
  • Allocate and pull parts for repairs orders
  • Research and order parts to job spec
  • Pickup parts as needed
Requirements

To be successful in this role, candidates must have:

  • A High School Diploma required; Associates or Bachelor's degree a plus
  • Prefer at least 5+ years' experience in a similar role
  • Self-starter with excellent customer service skills
  • Strong organizational and time management skills
  • Detail oriented
  • Strong written and verbal communication skills
Benefits

We offer a comprehensive benefits package, including:

  • 401(k) with match
  • Medical, Dental and Vision Insurance
  • Paid Time Off
  • Paid Holidays
  • Tuition Reimbursement
  • Parental Leave


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