Digital Program Manager/IVR Product Lead

3 weeks ago

Greenwood Village, Colorado, United States Apex Systems Full time
Apex Systems: IVR Product Owner Opportunity

We are seeking a skilled IVR Product Owner to join our team at Apex Systems. As a key member of our team, you will be responsible for leading and innovating within a dynamic and fast-paced environment.

Key Responsibilities:
  • Communication & Coordination: Facilitate communication regarding roadmap items, support metrics, and report on the impact of our roadmap. Ensure development timelines are understood and achieved.
  • Business Alignment: Ensure business requirements align with our roadmap strategy and drive the successful execution of projects.
  • Collaboration: Work with business units to gather and validate requirements, translating them into actionable items for the roadmap.
  • Documentation: Ensure all roadmap items have supporting documentation and decision-making archives.
  • Discovery & Dependencies: Facilitate discovery processes to identify and document requirements, ensuring development dependencies are understood and communicated.
  • Metrics & Reporting: Develop and maintain metrics to measure the impact of the roadmap. Create comprehensive reports to track progress and identify areas for improvement. Present data-driven insights to key stakeholders.
  • Timeline Management: Monitor development timelines, identify potential delays, and work with teams to mitigate risks. Provide regular updates to stakeholders.
  • Operations Research: Conduct thorough research to support various operational needs, analyze findings, and provide actionable insights.
  • Agile Development: Demonstrate familiarity with agile development processes and possess knowledge of Conversational IVR and AI capabilities.
Requirements:
  • Proven experience as a Product Owner, Project Manager, Program Manager, Customer Success Manager, or Business Analyst.
  • Strong background in IVR and call center environments.
  • Proficiency in Agile methodologies.
  • Ability to convert business requirements into technical specifications.
  • Excellent communication skills to bridge the gap between technical team members and users.
  • Experience with Jira or similar tools.
  • Strong analytical skills, including success criteria and data-driven decision-making.
  • Post-launch analytics experience.
  • Understanding of call center metrics and Conversational IVR/AI capabilities.
What We Offer:
  • Innovative Environment: Be part of a team that values creativity and innovation.
  • Career Growth: Opportunities for professional development and career advancement.
  • Impactful Work: Contribute to projects that shape the future of IVR technology.

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