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Patient Billing Specialist
2 months ago
Position Overview
The primary responsibility of the team member is to ensure an exceptional patient experience at every interaction, contributing to the organization's commitment to serving patients and their families. At Novant Health, we prioritize respect and compassion in our workplace. We celebrate our diverse strengths while fostering an inclusive and empowering environment. The team member will adhere to Novant Health's safety protocols and high reliability strategies to guarantee a secure and outstanding patient experience.
The Financial Advocate plays a crucial role in addressing billing and insurance inquiries across various healthcare facilities. This includes reviewing patient financial data and communicating with patients or responsible parties regarding third-party reimbursement options and patient financial obligations for medical services. The advocate will conduct comprehensive social and financial assessments, referring patients without insurance or those eligible for financial assistance to appropriate medical eligibility agencies for potential support through governmental healthcare programs. Responsibilities also include collecting payments or establishing payment plans prior to service delivery, during admission, or throughout the discharge process.
Required Qualifications
Education: A High School diploma or GED is mandatory.
Experience: A minimum of 3 years in related fields such as registration, insurance verification, financial counseling, or patient accounting is essential. At least 1 year of experience in a healthcare or hospital environment is required.
Licensure/Certification: Notary Public Certification must be obtained within 6 months of employment.
Essential Skills and Attributes
- Traits of patience, empathy, and compassion.
- Strong written and verbal communication skills.
- Ability to communicate clearly and pleasantly over the phone.
- Capacity to thrive in a fast-paced environment.
- Team-oriented mindset with a willingness to collaborate.
- Proficiency in managing multiple tasks effectively.
- Capability to work under pressure and engage with diverse individuals.
- Flexibility and adaptability to change.
- Effective listening skills.
- Competence in navigating computer systems while on calls.
- Advanced understanding of billing and finance processes, registration, insurance verification, and managed care.
- Basic accounting knowledge and familiarity with medical terminology.
- Proven ability in customer service and relationship management.
- Typing speed of at least 40 words per minute.
- Strong analytical skills.
- Expected proficiency in practice management systems with successful completion of all related competencies.
- Willingness to travel to various facilities as necessary.
Preferred Skills
- In-depth knowledge of Federal and State regulations.
