Customer Experience Advocate

3 weeks ago


Yuma, Arizona, United States Bill Alexander Toyota Full time
Service Advisor Opportunity

The estimated salary for this role is $45,000 - $60,000 per year.

About the Job

Bill Alexander Toyota is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring seamless vehicle servicing experiences.

Main Responsibilities
  • Customer Interaction: Engage with customers to understand their vehicle service needs and concerns.
  • Service Appointment Management: Schedule service appointments and communicate service timelines to customers.
  • Service Recommendations: Provide detailed explanations of recommended services and associated costs.
  • Accurate Documentation: Ensure accurate documentation of customer information, service history, and vehicle condition.
  • Collaboration with Technicians: Work closely with service technicians to prioritize and manage service orders.
  • Follow-up with Customers: Regularly follow up with customers to ensure their satisfaction and resolve any issues or concerns.
  • Industry Knowledge: Maintain a strong knowledge of automotive products, services, and industry trends.
Requirements
  • Prior experience in a customer service or automotive service role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to work effectively under pressure and meet deadlines.
  • Proficient computer skills and familiarity with automotive software and systems.


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