Healthcare Coordinator RN

1 week ago

Eau Claire, Wisconsin, United States Optum Full time

About Us

Optum, a global organization, delivers care through technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

We have a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale.

About the Role

The Healthcare Coordinator RN is responsible and accountable for coordination of patient services through an interdisciplinary process, which provides a clinical and psychosocial approach through the continuum of care.

Through concurrent case management, patients will be assessed to determine appropriateness of admission, continued hospitalization, as well as appropriate level of care.

Case Managers facilitate timely care delivery at the right time, in the right setting, by following CMS guidelines, escalation of operational barriers, and collaboration with all stakeholders.

Discharge planning will begin at the time of (or prior to) admission, and reassessed ongoing throughout the course of hospitalization in partnership with the clinical team, the patient, and/or the patient's representative.

Responsibilities

  • Takes lead role in directing disposition of patients and utilization considerations
  • Assumes leadership role to facilitate interdisciplinary collaboration
  • Effectively problem-solves and actively pursues resolution
  • Directly communicates with staff, physicians, patients, and families
  • Role models leadership behavior through courtesy, respect, and efficiency
  • Coordinates patient care processes to achieve desired quality outcomes and identifies/controls inappropriate resource utilization
  • Facilitates patient and family education and promotes continuity of care to achieve optimal patient outcomes. Assures patient rights by offering a choice when appropriate
  • Reviews the patient plan of care with the multi-disciplinary team. Facilitates and participates in multi-disciplinary team care conferences for patients with complex problems. Communicates in the medical record and verbally with the team to coordinate interventions and facilitate continuity of care
  • Daily communication and collaboration with the patient care staff to provide continuous assessment, evaluation, and continuum planning to assure the patient receives the appropriate level of care at the appropriate time
  • Functions without direct supervision, utilizing time constructively and organizing assignments for maximum productivity. Arranges schedules to facilitate meetings with physicians for patient care rounds, team meetings and other opportunities to improve communication
  • Ability to effectively read, write, and speak, cognitively process and emotionally support performing other duties as assigned
  • Basic Microsoft Office Skills
  • All employees are expected to remain flexible to meet the needs of the hospital, which may include floating to other departments to assist as patient needs fluctuate
  • Must be able to functionally coordinate and discharge plan for all age groups, including but not limited to the unborn child through geriatric age groups
  • The CM will be responsible for integrating the assessment of the need for post-hospital services and determination of an appropriate discharge plan for complex cases
  • Educates patient/family as to options/choices within the level of care determined to be appropriate. Initiates and ensures completion of all necessary paperwork
  • Facilitates completion of orders as required prior to transfer of patient to the next level of care in a timely manner so discharge is not delayed
  • Continuum of Care planning will emphasize education and collaboration with physicians, family members, clinical social workers, nursing staff, therapists, and case managers from contracted payors when appropriate to determine discharge plan that will be of maximum benefit to the patient. Involve staff from the next level of care in the treatment plan as early as possible to promote continuity and collaboration
  • Develop care plans for patients who frequent the Emergency Department in partnership with the patient's physician, ED Provider, and community resources
  • Knowledge of all applicable federal and state regulations. Shows working knowledge of managed care and Medicare health plans and reimbursement related to post-acute services within the continuum of care
  • Reports all relevant information to the staff assuming responsibility in the next level of care
  • Responsible for communicating with the department director LOS and financial information, and issues that may affect the continuum of care process
  • Adheres to name badge/dress code compliance

Why Consider Working with Us?

We offer competitive base pay of $85,000 - $105,000 per year, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Our benefits package includes:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Please note that more information can be downloaded on our website.

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