Patient Care Coordinator

3 days ago


Eau Claire, Wisconsin, United States Optum Full time

About Optum



Optum is a global organization dedicated to delivering innovative care solutions that help people live healthier lives. Our team's work directly improves health outcomes by connecting individuals with the resources they need to thrive.



We are committed to advancing health equity on a global scale, and our diverse and inclusive culture reflects this mission. Join us in making a meaningful impact on the communities we serve.



Job Overview

This part-time role is an excellent opportunity to work in a dynamic healthcare environment. As a Patient Care Coordinator, you will be responsible for providing exceptional customer service, handling confidential information, and prioritizing tasks to ensure seamless patient care.



Key Responsibilities


  • Greet visitors and patients in person, maintaining a welcoming atmosphere
  • Communicate effectively with patients and colleagues via telephone or video conferencing
  • Handle sensitive information with discretion, protecting patient confidentiality at all times
  • Prioritize tasks based on emergency needs, ensuring prompt attention to critical situations
  • Maintain current physician on-call schedules and departmental procedures, guaranteeing accurate communication to ProHealth Care Physicians
  • Enter and update patient demographic and financial information promptly, registering patients early in the process whenever possible
  • Collect and document patient liabilities, balancing the cash box daily
  • Collaborate with partnering departments to ensure comprehensive patient care, including Financial Counseling, Scheduling, Financial Clearance, and clinical areas
  • Provide wayfinding instructions and hospital information as requested, promoting a positive patient experience
  • Coordinate patient admission needs, bed assignments, and tracking boards as necessary
  • Maintain audit accuracy standards, working through error reports and seeking assistance when needed


Requirements

To be successful in this role, you should possess:




  • A high school diploma or equivalent
  • At least one year of customer service experience in an office setting or professional work environment
  • Intermediate proficiency in Microsoft Office products
  • Be at least 18 years old
  • Ability to work various shifts to support our 24-hour operation system


Why Work with Us?

As a valued member of our team, you can expect:




  • A competitive salary of approximately $40,000 per year, plus benefits
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • The chance to make a meaningful difference in the lives of others


Please note that salaries may vary based on location and individual qualifications.



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