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Customer Service Representative

2 months ago

Bay City, Michigan, United States GPM Investments LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and welcoming manner, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
  • Sales Floor Management: Maintain a clean and organized store environment, including restocking shelves, facing merchandise, and ensuring that the sales floor is free of clutter and obstacles.
  • Sales and Upselling: Meet or exceed sales goals by providing excellent customer service, making product recommendations, and upselling and cross-selling products to customers.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals, maintain a positive and productive work environment, and provide support to colleagues as needed.
  • Store Maintenance: Maintain a clean and safe store environment, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
Requirements
  • Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
What We Offer
  • Competitive Pay: $11/hour.
  • Flexible Scheduling: We understand the importance of work-life balance.
  • Paid Time Off: Earn time off to relax and recharge, knowing your hard work is valued.
  • Retirement Savings Plan: Plan for your future with our 401(k) program, featuring a generous 6% match.
  • Weekly Pay: Enjoy the convenience and security of receiving your paycheck every week.