Senior Customer Service Professional

3 days ago


Pasadena, California, United States East West Bank Full time
About the Role

We are seeking a highly skilled Senior Customer Service Specialist to join our Specialty Deposit Services (SOS) Department. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their overall experience is enhanced.

The ideal candidate will possess strong multitasking skills, effective time management, and excellent communication skills. You will work closely with various business partners and support teams to resolve service-related issues and provide support in opening new accounts, managing commercial accounts, and addressing client inquiries.

Key Responsibilities:

  • Assist in the timely and accurate opening of new accounts by providing necessary information and collecting required documents from clients.
  • Act as the primary point of contact for addressing client inquiries, concerns, and service needs.
  • Support Customer Due Diligence processes to ensure compliance with policy and regulatory requirements.
  • Serve as the main contact for account openings and closings, collaborating with various business partners and support teams to resolve service-related issues.

Requirements:

  • High school diploma or equivalent education with three years of customer service experience, or an Associate's degree in a related field with two years of customer service experience.
  • Familiarity with the new account opening process and commercial account structures.
  • Strong communication skills, both written and verbal, for interactions with internal and external clients and contacts.
  • Ability to manage high-volume inquiries promptly.

Salary: The estimated salary range for this position is $30.00/Hr. - $35.00/Hr., based on job-related knowledge, skills, experience, and location.



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