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Apparel Customer Service Specialist

2 months ago

Fort Thomas, Kentucky, United States Exchange Full time

Job Overview

As an Apparel Customer Service Specialist at the Exchange, you will play a vital role in assisting our clientele in exploring the latest fashion trends and expressing their unique style with assurance. Your passion for fashion and eagerness to share your knowledge about apparel and accessories will guide customers in selecting the ideal outfit for both everyday wear and special events, while also helping them find the perfect finishing touches to enhance their look. Your expertise and trend awareness will make shopping for apparel and accessories an enjoyable experience for our customers.
We provide flexible work schedules, comprehensive health benefits including medical, dental, life, and disability insurance, paid time off, holiday pay, and a traditional pension along with a 401K plan for eligible associates. You will also have access to our facilities and transportation programs.

Key Responsibilities

Welcome every customer with genuine eye contact and a friendly smile Acknowledge customers promptly upon their arrival in the apparel/accessory section Understand customer needs by asking relevant follow-up questions to recommend suitable items Ensure customers enjoy an exceptional shopping experience Process transactions accurately while engaging customers in meaningful conversation

At the Exchange, we recognize that you have choices in your career. However, joining our team means embarking on a rewarding journey. While you facilitate an effortless shopping experience for our customers, we are committed to your professional growth. Our team is our greatest asset, and we prioritize your development by providing the necessary tools and resources for your success.

Qualifications

Ability to learn and adapt to evolving technology Quick thinking to address customer inquiries effectively Initiative in problem-solving Knowledgeable about brand offerings

Additional Requirements:

Strong attention to detail Willingness to cross-train in various store areas as needed A welcoming and supportive demeanor towards customers and team members Excellent communication abilities Basic computer proficiency Previous retail experience is preferred

Job Grade

1

Job Type

Hourly

Benefits

We offer a comprehensive benefits package that includes:

Vacation and Sick Leave Medical Insurance 401K Plan Paid Parental Leave Opportunities for Advancement Professional Development Training

Health & Wellness

We provide eligible associates with access to medical and dental insurance from day one, along with flexible spending accounts for healthcare expenses. Our retirement plans include a traditional pension and a 401(k) savings plan to help you prepare for your future.

Conclusion

Join us at the Exchange, where your contributions will be valued, and your growth will be supported.