Artificial Intelligence Experience Architect

6 days ago


Menlo Park, California, United States Genesys Cloud Services, Inc. Full time

Genesys Cloud Services, Inc. empowers organizations to create exceptional customer experiences.

We employ over 6,000 people globally who value collaboration and empathy in their work.

This role demands a unique blend of AI technical knowledge, communication skills, and business acumen.

  • Leverage deep technical expertise to demonstrate product value to customers and prospects.
  • Develop compelling content to support sales teams.
  • Assist in pre-sales activities, including product demonstrations and trial programs.

The Genesys AI Experience Architect serves as a bridge between AI product management and customer-facing teams.

Key Responsibilities:

  1. Leverage deep technical knowledge of Genesys AI offerings to demonstrate product value.
  2. Develop technical content for sales teams.
  3. Support sales teams during RFPs and project contracting.
  4. Ideate innovative use cases leveraging Genesys AI.

Requirements:

  • Influence CIO/CTO decisions with a focus on AI strategy.
  • Practical experience with AI technologies like ML, LLM, NLU, NLP, FM, and Prompt Engineering.
  • Strong ability to deliver compelling product demonstrations and technical presentations.
  • Skillful partnering with sales teams to understand customer needs.

Compensation:

This role offers a competitive salary range of $130,600 - $242,600, depending on experience and qualifications.

Benefits:

  • Medical, dental, and vision insurance.
  • Flexible work schedules and remote work opportunities.
  • Development and career growth opportunities.
  • Open time off policy.
  • 401(k) matching program.

About Genesys:

Genesys empowers organizations to provide empathetic, personalized experiences at scale through our AI-powered Experience Orchestration platform.



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