AI Experience Architect

6 days ago


Menlo Park, California, United States Genesys Cloud Services, Inc. Full time

At Genesys Cloud Services, Inc., we empower organizations of all sizes to revolutionize customer experiences. By harnessing the power of artificial intelligence and cloud technology, we enable businesses to deliver personalized, empathetic interactions at scale.

This is where you come in - as an AI Experience Architect, you will play a pivotal role in connecting our AI product management with customer-facing teams, providing expertise and resources to drive ACV bookings through sales, customer support, professional services, and partners.

The ideal candidate will possess a unique blend of deep technical knowledge in AI, strong communication skills, and the ability to bridge complex technology and practical business applications.

Key Responsibilities:
  • Leverage your expertise in Genesys AI offerings and underlying AI technologies to demonstrate product value to customers and prospects.
  • Develop technical and demonstration product content to support the Sales Consulting (SC) organization.
  • Assist in pre-sales activities, including product demonstrations, trial programs, AI integration methods, and product value assessments.
  • Provide technical guidance to Product Management on AI product design, implementation, and integration based on customer feedback and needs.
  • Support sales teams during RFPs, project contracting, and occasionally in post-sales initiatives.
Requirements:
  • Able to influence CIO/CTO and position Genesys as part of overall IT strategy, with a special focus on AI.
  • Practical experience with AI technologies like ML, LLM, NLU, NLP, FM, and Prompt Engineering.
  • Strong ability to create and seamlessly deliver compelling product demonstrations, and technical presentations, and lead discussions on AI integration points.
  • Skilled at partnering with sales teams to understand customer needs and provide AI-focused technical support.
  • Expertise in integrating Genesys AI solutions with customers' existing technologies and Genesys Cloud solutions.
  • Able to recognize opportunities for process improvement and recommend effective AI-driven solutions.
Estimated Salary: $166,100

We offer a market-competitive salary with opportunities for growth and development. Our benefits package includes medical, dental, and vision insurance, flexible work schedules, and adoption assistance.



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