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Retail Sales Associate

2 months ago

Cary, North Carolina, United States Michaels Stores Full time

Job Summary: We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Michaels Stores. As a Retail Sales Associate, you will be responsible for providing an exceptional shopping experience for our customers, ensuring a fast and friendly checkout process, and maintaining a well-organized store environment.

Key Responsibilities:

  • Provide a fast and friendly checkout experience for customers
  • Execute cash handling to standards and maintain accurate cash handling procedures
  • Engage customers on benefits of Rewards and complete enrollments
  • Educate customers on Voice of Customer (VOC) survey
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process
  • Support shrink and safety programs
  • Assist with Omni channel processes
  • Acknowledge customers, help locate product and provide solutions
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others
  • Cross trained in Custom Framing selling and production

Requirements:

  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment: Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.