Service Desk Representative

1 day ago


East Syracuse, New York, United States XPO Logistics Full time

XPO Logistics seeks a Service Desk Representative to join their team. In this role, you will provide exceptional customer service via telephone and email, handle customer complaints in a professional manner, and work closely with the logistics team to ensure smooth delivery operations.

Responsibilities:

  • Provide assistance to customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose and resolve problems or issues
  • Monitor progress of delivery routes
  • Process changes or cancellations to delivery orders

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Previous experience in customer service or a related field (desired)

Benefits:

  • A competitive salary: $55,000 - $75,000 per year
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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