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IT Support Specialist

2 months ago

Zeeland, Michigan, United States A3 Staffing Solutions Full time
Job Overview

Position: IT Support Specialist

Work Environment: Onsite support required

Role Summary: This position involves providing comprehensive support for computer systems and networks in a corporate setting, ensuring optimal performance and user satisfaction.

Key Responsibilities:

  • Provide assistance with Windows operating systems and Microsoft Office Suite, engaging directly with end users.
  • Diagnose, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Deliver desktop and network support to enhance operational efficiency.
  • Set up, configure, and integrate hardware components as necessary.
  • Collaborate with Corporate Desk Side Support technicians on large-scale IMACs.
  • Document, maintain, and upgrade hardware and software systems.
  • Manage user account information, including permissions and security settings.
  • Train employees on system usage, identify issues, and facilitate repairs while ordering replacement parts as needed.
  • Assess and recommend products or services that align with customer requirements.
  • Perform imaging and recovery tasks for system restoration.
  • Conduct break/fix repairs on desktops and laptops.
  • Install and update various software applications.
  • Support WiFi and VPN connectivity, including wireless device assistance.
  • Exhibit excellent customer service skills throughout all interactions.
Company Overview

A3 Staffing Solutions is dedicated to providing outstanding services and professionals who embody strong work ethics and processes. We strive to:

  • Deliver exceptional client experiences.
  • Fulfill our commitments consistently.
  • Build trust through integrity and transparency.
  • Create an innovative and inspiring work environment.