Hotel Night Auditor

2 weeks ago


Loveland, Colorado, United States TownePlace Suites by Marriott Full time
Hotel Night Auditor Job Description

A Hotel Night Auditor plays a crucial role in ensuring the smooth operation of a hotel or hospitality establishment during the night shift. Their primary responsibility is to oversee front desk duties, providing exceptional customer service and ensuring the quality and integrity of the establishment are maintained.

Key Responsibilities:
  • Account Balancing: The Night Auditor is responsible for balancing accounts from the day shift, ensuring accuracy and attention to detail.
  • Front Desk Management: They manage front desk activity, handle guest check-ins and check-outs, and ensure customer satisfaction by scheduling wake-up calls and other concierge activities.
  • Customer Service: The Night Auditor handles customer requests and complaints, directing other employees or departments as needed.
  • Documentation: They create invoices, bills, and checks for vendors, employees, and contractors, and manage and update all official documentation pertaining to the role.
  • End-of-Day Activities: The Night Auditor ensures that all end-of-day activities have been successfully executed by employees in all departments.
  • Communication: They answer calls and queries related to potential bookings and officially roll the books to the next business day.
  • Technical Tasks: The Night Auditor runs a full backup of the server and transmits all data to both corporate and headquarters offices.

This role requires strong organizational and communication skills, as well as attention to detail and the ability to work independently during the night shift. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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