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Healthcare Customer Service Specialist

2 months ago


Bradenton, Florida, United States MCR HEALTH INC Full time


Why Choose MCR Health?

A career with MCR Health presents thrilling opportunities within one of the leading healthcare organizations in our service areas. We are in search of outstanding individuals who share our commitment to delivering "Exceptional Care to Everyone, Every Time" and supporting our mission to serve all individuals. Whether your role involves direct patient interaction or other vital functions within our organization, you will find a welcoming environment here. We encourage you to become part of our team where you can advance your career while making a meaningful impact.

In light of our organizational expansion, we are looking for a Patient Services Representative.

Location: Bradenton, FL

Key Responsibilities:
  • Welcome patients warmly as they arrive
  • Facilitate patient check-ins for appointments and arrange necessary follow-up visits
  • Manage incoming calls to schedule appointments
  • Provide information regarding our services and operational hours
  • Contact patients to coordinate future and same-day appointments
Qualifications

Essential Skills and Experience:
  • High School Diploma or GED required
  • At least 6 months of experience in customer service within a dynamic environment (healthcare experience preferred)
  • Experience in a pediatric office is advantageous
  • Strong listening and interpersonal communication skills
  • Ability to engage effectively with customers in high-pressure situations
  • Resourceful, adaptable, and capable of problem-solving
  • Proficient in multitasking and prioritizing tasks
  • Bilingual proficiency in English and Spanish is highly preferred