Creative Retail Associate

2 months ago


Mesquite, Texas, United States Joann Full time

OVERVIEW

At JOANN, the journey of crafting joy begins with you. As a Creative Retail Associate, your primary role is to provide an exceptional customer experience by fostering creativity among our patrons and making JOANN their go-to destination. All associates contribute to sales through extensive product knowledge, innovative displays, and precise transaction handling. You will enhance the overall shopping atmosphere through positive engagements with customers and fellow associates, ensuring an outstanding in-store experience.

KEY RESPONSIBILITIES

ENGAGEMENT

  • Welcome every customer warmly and utilize the F.A.S.T. service model to fulfill their needs.
  • Ask insightful questions to understand customers' project requirements and guide them to the appropriate products.
  • Engage in friendly discussions about their projects while assisting them at the cutting counter, cash register, and throughout the sales floor.

OPERATIONS

  • Efficiently process customer transactions at the cutting counter and cash register with professionalism and accuracy.
  • Assist in unloading merchandise from delivery trucks, organizing items on shelves, and ensuring proper stock levels.
  • Maintain a clean and organized sales floor by recovering shelves, managing returns, and promptly addressing any spills or messes.

SALES DRIVEN

  • Encourage customers to participate in store events such as classes and special promotions.
  • Proactively enhance sales through product expertise, suggestive selling, and building strong customer relationships.
  • Adhere to policies and procedures to minimize inventory loss, ensuring accuracy at the cutting counter and during stock management.

TEAMWORK

  • Support fellow associates in achieving store goals and exceeding expectations set by management.
  • Collaborate with management and team members on various projects in a friendly and professional manner.
  • Assist in training new associates on register operations, fabric cutting, stocking, and customer service.

PHYSICAL DEMANDS

  • Ability to stand for the duration of the shift, excluding breaks.
  • Continuously move throughout the store during your shift.
  • Read and comprehend written instructions and reports.
  • Communicate verbally with customers and team members consistently.
  • Input data using a computer keyboard and handheld devices.
  • Utilize two-way radios for communication.
  • Handle merchandise using appropriate equipment to move items between the backroom and sales floor.
  • Lift and arrange items on shelves and racks as needed.
  • Reach overhead and bend down as required.
  • Climb ladders safely when necessary.
  • Individually lift up to 49 pounds and participate in group lifts of up to 97 pounds.

AVAILABILITY

This part-time position requires flexibility to meet the store's needs. Part-time associates typically work less than an average of 28 hours per week. Open availability is essential, including the ability to work various shifts, weekends, and holidays as needed.

EDUCATION & EXPERIENCE

Minimum Education: No formal education required.

Preferred Education: High School Diploma or equivalent.

Minimum Experience: No prior experience necessary.

Preferred Experience: 1-3 years in a customer-focused environment.

JOANN offers a range of benefits and incentives for eligible associates, including:

  • Medical, Dental, and Vision plans
  • Company-paid life insurance options
  • Short-term and long-term disability coverage
  • Paid Time Off and Sick Leave
  • Tuition Reimbursement
  • Employee Discounts


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