Technical Support Specialist for Medical Devices

6 days ago


Pleasanton, California, United States Calyxo USA Inc Full time
Competitive Salary and Benefits
Including $99,000 to $112,000 base salary
We are seeking a skilled Technical Support Specialist to join Calyxo USA Inc. in Pleasanton, CA.

About the Role
This is an exciting opportunity to provide technical support and training to internal and external customers on medical equipment. As a Technical Support Specialist, you will be responsible for troubleshooting and diagnosing technical problems quickly, minimizing downtime for our clients while upholding a high level of customer satisfaction.

Key Responsibilities:
* Provide technical support and training to customers, both in-person and remotely, to ensure proper usage and maintenance of the equipment.
* May travel to customer sites to perform installation, maintenance, upgrades, and troubleshooting of medical devices.
* Conduct regular preventive maintenance checks on installed equipment to ensure optimal performance and prevent potential issues.
* Maintain strong relationships with customers by providing timely and effective service, and acting as the face of the company in the field.
* Ensure customer satisfaction by addressing concerns and resolving issues promptly.
* Maintain accurate records of all service activities, including work performed, parts used, and follow-up actions required.
* Diagnose and resolve technical problems related to hardware, software, and connectivity issues.
* Implement solutions effectively to minimize equipment downtime.
* Ensure that all service activities comply with regulatory and company safety standards.

Requirements:
* Bachelor's degree in Engineering, life sciences, or healthcare (or equivalent experience).
* 3+ years of experience in a technical support role, preferably within the medical device or healthcare industry.
* Hands-on experience in trouble-shooting and servicing electronic or medical equipment.
* Strong troubleshooting and diagnostic skills with the ability to identify and resolve hardware and software issues.
* Excellent communication and customer service skills.
* Ability to work independently, manage time effectively, and prioritize tasks to meet customer needs.
* Proficiency in SalesForce and Microsoft Office Suite.
* Willingness to travel to customer sites, including overnight trips.
* Valid driver's license and a clean driving record.

What We Offer:
* Competitive base salary ranging from $99,000 to $112,000.
* Stock options - ownership and a stake in growing a mission-driven company.
* Employee benefits package that includes 401(k), healthcare insurance and paid time off.
* A diverse and inclusive community that empowers us to act courageously, care deeply, and dream boldly to impact people in big ways.

A Message from Our CEO:
We believe in creating a welcoming and diverse environment where everyone feels valued and respected. If you are passionate about delivering exceptional customer service and have a knack for troubleshooting technical issues, we encourage you to apply.

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