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Field Service Technician
2 months ago
Job Summary
The Field Service Technician - Fuel Cell Specialist will be responsible for supporting our fuel cell products installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This role requires a strong technical background, excellent communication skills, and the ability to work independently.
Key Responsibilities
- Maintenance and service of fuel cells at customer sites.
- Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
- Providing on-call and emergency support service to customers as required.
- Purchasing tools, equipment, and parts for customer service and support as required.
- May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
- May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
- Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
- Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
- Exhibiting and enforcing safety procedures in the field or customer sites.
- Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
- Represent Plug Power in a professional manner at all times and in all interactions.
- Perform other duties as assigned.
Requirements
- Minimum high school diploma or equivalent with technical electrical coursework.
- Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
- Formal training and education may be also considered in lieu of direct experience.
- Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
- Must be able to lift 50 pounds on regular basis unassisted.
- Knowledge of lift truck operation and applications is highly preferred.
- General mechanical aptitude is required.
- Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
- Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
- Excellent verbal and written communication skills.
- Creativity in solving technical problems.
- Ability to work independently.
- Uncompromising dedication to quality.
- Exceptional time management skills with the ability to handle multiple tasks.
- Punctual and reliable.
- Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power.
Benefits
- Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography.
- The above pay range, may not take into account local geographic pay variations.
- Health, Dental & Vision Insurance eligibility starting from the first day of hire.
- 401(k) with 5% company match.
- Bonus eligibility.
- Paid time off including vacation, personal and sick time.
- Paid Holidays.
- Wellness Reimbursement Program.
- Potential to apply for Tuition Reimbursement.
- Employee Referral program.
- Employee Assistance Program.