Customer Service Professional
1 week ago
As a dedicated customer service professional, you will play a key role in managing a high volume of customer calls and emails. This dynamic role requires strong communication skills, attention to detail, and the ability to handle multiple priorities simultaneously.
Key Responsibilities:
- Handle 25+ customer calls daily and manage email responses effectively.
- Process customer orders accurately and provide timely updates on order status.
- Assist with customer returns and manage incomplete order submissions efficiently.
- Create work orders in the company's system.
- Coordinate with vendors for repair authorizations and manage repair-related communications with customers.
- Monitor turnaround times for vendor repairs and invoicing to ensure timely processing.
Requirements:
- 6 months–2 years of customer service experience in a high-volume environment is preferred.
- Proficiency in Microsoft Office, with AS400 experience being a plus.
- Strong communication skills with the ability to handle a high volume of calls and emails.
- Detail-oriented with the ability to meet company metrics.
Estimated Salary: $19-$20/hour, competitive benefits package, including Medical, Dental, Vision, and PTO, rapid company growth, and career advancement opportunities make this an attractive opportunity for experienced professionals.
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