Customer Service Representative
4 weeks ago
The Customer Care Center Team Member plays a vital role in providing exceptional customer service by actively listening to customer needs and resolving issues in a timely and professional manner.
Key Responsibilities:- Answer incoming calls and voice mails from customers to understand their needs and provide solutions.
- Prepare work orders for Service Advisors and accurately collect all pertinent information.
- Suggest supplemental services and accessories as appropriate to enhance customer satisfaction.
- Maintain customer rapport by explaining the service process and reviewing expectations for repair and return of unit.
- Provide ongoing problem-solving techniques to ensure complete customer satisfaction from initial call through return or delivery of unit.
- Successfully coordinate timely communications between Service Advisors, other service team members, and customers to guarantee continuity of service.
- Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications.
- High school diploma.
- 1 year experience in a customer service role.
- 1 year experience with some or all of the following: web-based applications, online vendor databases, dealership software, and/or inventory movement software.
- General knowledge of motor vehicles and RVs, and/or knowledge of construction, electrical, plumbing trades helpful, but not required.
- Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions.
- Ability to listen insightfully and to convey information verbally and in writing.
- Exhibits passion over work with a can-do attitude, and maintains calm and steady performance under pressure.
- Ability to adjust to changing priorities through efficient and productive planning and organizing.
- Excellent computer and data entry skills, including proficiency with Office 365, processing online credit card transactions, and using phone systems.
Language: English
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