Data Governance Sales Operations Manager

6 days ago

Plano, Texas, United States Palo Alto Networks Full time
Job Title: Sr. Manager, Data Governance Sales OperationsJob Summary

Palo Alto Networks is seeking a highly skilled Sr. Manager, Data Governance Sales Operations to lead the front line in ensuring data accuracy and reliability. This role will be responsible for managing the Service Desk Team and ticket queue, serving as the primary escalation point for data discrepancies, and working cross-functionally with the Data Integrity and Policy team to drive process improvements.

Key Responsibilities
  • Manage the Service Desk Team and ticket queue responsible for account, territory, and sales crediting data requests in SFDC
  • Serve as the primary escalation point for data discrepancies, service requests, and any other general inquiries
  • Function as a player coach, working alongside the team for complex or highly technical requests to ensure accuracy and efficiency and reduce backlogs
  • Monitor and track key team metrics to build and maintain SLA standards and policies
  • Administer monthly audits and reports to ensure data accuracy and completeness
  • Work cross-functionally with the Data Integrity and Policy team to drive process improvements
  • Perform weekly updates and provide guidance on team deliverables to identify process/policy gaps
  • Maintain a training and onboarding program with documentation for incoming headcount
  • Coordinate with different stakeholders to perform ad-hoc investigations for data insights/update/reports
  • Assist in organizing and implementing new policies driven by the Go-To-Market team in SFDC
  • Assist in other Data Process Initiatives such as quarterly account data refresh and annual fiscal year sales transition
  • May be required to perform user acceptance testing or other activities around account management
Requirements
  • Prior experience with data stewardship, governance, hygiene, and organization
  • Prior experience in queue management, prioritization, and escalation resolution
  • Comfortable translating between technical and non-technical audiences
  • Comfortable working with large data sets, evaluating quality and accuracy, and systemically correcting data
  • Motivated to drive key initiatives in data integrity
  • Interest in coaching, training, and team building
  • Detail-oriented; Ability to manage multiple workstreams simultaneously
  • Ability to pick up new tools, platforms, and business processes. Comfortable with starting from scratch and being able to design and/or document processes
  • Organized, proactive individual that can operate independently in solving complex problems with little guidance
  • SFDC knowledge is a must
  • ServiceNow and queue management experience is preferred
  • Dataloader, workbench, or similar technical tool experience is preferred but not required
  • SQL, SAP, and/or Tableau knowledge is preferred but not required
About Us

Palo Alto Networks is a leader in the cybersecurity industry, and our Strategy & Operations team works on strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation, and innovation across Sales Operations tools and processes.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [insert contact information].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $148,200/yr to $239,800/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

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