Customer Support Specialist
3 days ago
About the Job:
St. Charles Community College (SCC) is a growing institution located in the heart of St. Louis, Missouri. We are committed to providing exceptional student services and are seeking a full-time Customer Support Specialist to join our team.
The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle a high volume of calls efficiently and courteously.
Key Responsibilities:
- Answer the college's main phone number promptly and professionally.
- Provide general information about the college, including admissions, programs, events, and services.
- Direct calls to the appropriate departments or individuals based on the caller's needs.
- Maintain an up-to-date directory of college departments, services, and staff.
- Handle inquiries and resolve issues when possible, escalating complex issues to the appropriate department.
- Keep accurate records of calls, including the nature of the inquiry and any actions taken.
- Assist with other administrative tasks, such as managing the reception area and supporting other departments.
Requirements:
- High school diploma or equivalent required.
- Some college coursework preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
Preferred Qualifications:
- Previous experience in a call center, customer service, or administrative role is desirable.
- Experience in an educational setting is a plus.
Estimated Salary: $35,000 - $45,000 per year.
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