Admissions Coordinator
4 days ago
About the Role:
The Admissions Coordinator will play a vital role in maintaining admission guidelines, marketing programs, and ensuring a smooth transition for residents and their families. This position requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Maintain admission guidelines and actively participate in writing, updating, and recommending changes to admissions criteria, policies, and procedures.
- Market programs and facilities by preparing and providing information, answering questions, and conducting tours with prospective residents and/or responsible parties, and referral sources.
- Handle walk-in or telephone inquiries and invite referral sources to the nursing center; follow up on inquiries by conducting tours of the center, facilitating after-hours and weekend tours, building after-hours and weekend tour teams, completing inquiry electronic systems for admissions, and providing residents' families with brochures about the nursing home, Medicare facts, and room rates.
- Obtain resident information by requesting completed applications and medical information. Verify and clarify information by interviewing residents and family members, partnering with discharge planners/case managers to explain admission criteria.
- Ensure financial verification is accurate and complete before the resident is admitted to the facility, thus assisting in reducing accounts receivable.
- Screen prospective residents by comparing residents' conditions to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
- Resolve resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
- Prepare admissions reports by collecting, analyzing, and summarizing data and trends.
- Conduct the admission process of signing in and explaining admission policies to residents and their families. Ensure a smooth transition is achieved and that all paperwork is complete upon admission. Emphasize financial arrangements and responsibilities.
- Maintain necessary knowledge of served market areas, resident origin, and major referral sources.
- Assist with census development efforts by making quality contact (telephone, email, other) with referral sources.
- Plan, coordinate, and execute community referral source events.
- Manage incoming inquiries, as needed, dependent on sales model (i.e., central intake).
- Use clinical inventory to evaluate residents for admission; when necessary, visit prospective residents in the hospital and make assessments regarding their suitability for admission in the nursing center, when required; contact Social Services Department to verify eligibility; contact insurance companies to determine or verify coverage; meet in the center with families upon or before admission to sign paperwork, timely and accurately; record information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspect resident's room prior to admission, active role in morning kick-off meeting.
- Partner with social services on room accommodation changes; may provide families with orientation to the center, list of all department heads, resident handbook, and/or interpret nursing home regulations to residents concerning visitors, visiting hours, and disposition of clothing and valuables.
- Effectively sell private transition days to current residents.
- May assist the Administrator in contacting families after admission and discharge to personally determine satisfaction; provide timely follow-up on family or guarantor complaints and problem-solve with residents and/or staff.
- Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Qualifications:
- College degree preferred.
- Sales experience, particularly in healthcare services, products, or pharmaceuticals, is desirable.
- Familiarity with long-term care and/or healthcare services is useful.
- Presents a professional image through appearance, behavior, and speech.
Carmel Hills Wellness & Rehabilitation is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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