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Client Liaison

2 months ago

Central Valley, New York, United States Acne Studios Full time

About Acne Studios

Acne Studios is a progressive luxury fashion house that values collaboration, curiosity, and excellence. We strive to minimize our environmental impact and address societal challenges through our business practices.

Job Summary

We are seeking a full-time Client Advisor to join our Woodbury studio. As a Client Advisor, you will work collaboratively with your team to establish and nurture loyal customer relationships, drive sales, and deliver positive business outcomes.

Culture of Collaboration

We believe that a supportive and inclusive work environment enables our team members to thrive. You will be part of a diverse team with various roles and backgrounds, each bringing unique skills and experiences.

Key Responsibilities

  • Manage and execute omni-channel services to provide a seamless customer experience.
  • Welcome and guide customers through the customer cycle, ensuring all details are attended to and delivering exceptional client service.
  • Achieve sales, conversion, and clienteling targets by identifying customer needs and providing personalized recommendations.
  • Uphold administrative procedures and skillfully manage inventory to maintain a high level of customer satisfaction.

Requirements

  • High aspirations and attention to detail to create a substantial impact.
  • Excellent interpersonal and communication skills to build strong relationships with customers.
  • Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets.
  • Fluent in English and either Mandarin or Korean, which is a prerequisite for this position.

What We Offer

We are committed to recognizing the potential in each individual and embracing diversity of people and ideas. We encourage everyone's individual expression of their own identity.