Experience Specialist

11 hours ago


SaintBauzilledePutois, Occitanie, United States Hertz Full time

Hertz seeks an experienced Customer Service Associate to deliver outstanding customer experiences at our locations. As a key player in our team, you will be responsible for resolving customer issues efficiently, maintaining high levels of hospitality, and driving customer satisfaction.

This role requires strong analytical skills to analyze NPS results, identify areas for improvement, and implement effective solutions. You will work closely with employees to enhance their understanding of customer needs, providing guidance, feedback, and coaching to ensure seamless delivery of customer service.

Able to navigate complex situations effectively, you will ensure that all corporate policies and procedures are enforced, promoting a positive and productive work environment.

Salary: $15.00/hr

Requirements:

  • 3+ years of proven experience in customer service, operations, and sales
  • Knowledge of rental car industry is an asset
  • Superior customer service, communication, relationship building, and leadership abilities

Benefits:

  • Competitive medical, dental & vision plan options
  • Comprehensive retirement programs, including 401(k) employer matching
  • Paid parental leave & adoption assistance
  • Employee assistance program for employees & family
  • Education reimbursement & discounts
  • Voluntary insurance programs - pet, legal/identity theft, critical illness
  • Theme park tickets, gym discounts & more perks


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