IT Application Specialist
5 days ago
Job Summary
We are seeking a highly skilled IT Application Specialist to join our team at IMPACT Technology Recruiting. As an IT Application Specialist, you will be responsible for providing technical support and guidance to our clients and internal teams.
Key Responsibilities
- Research and resolve escalated technical issues using critical thinking and collaboration with internal teams.
- Work closely with Product and Project Teams to gain understanding of and provide support for critical business applications.
- Identify and recommend modifications or improvements for critical business applications.
- Serve as the technical liaison between the development and user communities.
- Review and analyze customer feedback on critical business applications.
- Complete Payment Card Industry (PCI) compliance processes.
- Create and review instructional documents and knowledge articles for business applications and processes.
Requirements
- A minimum of three years of IT support experience or eighteen months of experience working with Company business applications hardware.
- Knowledge of POS systems, SAP, invoice applications systems, and payment application systems.
- Ability to prepare and/or execute test plans, test scripts, and test cases.
- Technical, analytical, and critical thinking skills, including attention to detail, analytical, troubleshooting, and problem-solving.
- Ability to work efficiently and accurately under pressure, meet deadlines, and present a professional demeanor.
- Ability to respond to different organizational situations while maintaining a positive and friendly attitude.
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