Customer Service Representative

3 weeks ago


Blythewood, South Carolina, United States Intertape Polymer Group (IPG) Full time
Customer Service Representative

At Intertape Polymer Group (IPG), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing daily transactions between our customers and the supply chain.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner via email, phone, or fax.
  • Process account orders from initial entry to final invoicing.
  • Interact with production and shipping staff to coordinate production schedules.
  • Verify product availability by number or description.
  • Communicate accounting-related matters with the accounting department.
  • Provide customer assistance with expected delivery times, purchase order follow-ups, and general billing questions.
  • Resolve product or service problems by working closely with the sales force to determine causes and solutions.

Requirements:

  • Minimum 2-5 years' experience in customer service.
  • Strong communication skills, both verbal and written.
  • Excellent customer service and listening skills.
  • Strong knowledge of MS-Office suite products.
  • Familiarity with AS400.

Why Choose IPG?

At IPG, you will find a culture built around strong relationships, where every team member plays a crucial role in our growth. We pride ourselves on providing a safe work environment, competitive compensation, and benefits package. Join us today and be part of a team that values sustainability, innovation, and teamwork.



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