Field Service Engineer

4 weeks ago

MA United States BD (Becton, Dickinson and Company) Full time
Job Description Summary

Job Title: Field Service Engineer - Diagnostic Instrumentation Specialist

Location: Greater Boston, MA

Job Type: Full-time

About Us:
Becton, Dickinson and Company (BD) is a leading global medical technology company that develops, manufactures, and sells medical devices, diagnostic systems, and pharmaceuticals. We are committed to advancing the world of health by improving medical diagnostics, therapies, and patient care.

Job Summary:
We are seeking a highly skilled Field Service Engineer - Diagnostic Instrumentation Specialist to join our team in Greater Boston, MA. As a Field Service Engineer, you will be responsible for providing on-site support to our customers, including installation, repair, and maintenance of diagnostic instrumentation. You will work closely with our customers to ensure that their medical devices are functioning properly and that they receive the highest level of service and support.

Responsibilities:
  • Install, repair, and maintain diagnostic instrumentation with minimal direct supervision.
  • Provide timely service to customers by communicating estimated arrival times, duration onsite, and responding to any customer questions or concerns.
  • Accountable for providing support for customers to meet BD standards of outstanding quality service every time.
  • Ensure all service was completed satisfactorily for customer. Communicate summary of all work done onsite including issues found, cause, solutions, and qualification testing done to resolve.
  • Respond to all customer questions or concerns. Obtain customer signoff of all work done before departing job site.
  • Timely escalate all customer and/or instrument related issues to District Technical Specialist and Service Manager for additional support.
  • Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, and consummate professionalism.
  • Accurately maintain car stock inventory, test equipment, tools, service procedures, and technical data.
  • Maintain expense levels within established guidelines for field service travel and living expenses including but not limited to airfare, lodging, and meals.
  • Safety operate, maintain, and utilize company vehicle as outlined in current Corporate fleet policy.
  • Accountable for Company issued credit cards, travel advances, company vehicle, spare parts trunk stock, test equipment, laptop, mobile devices, storage media, and all company property.
  • Perform other duties as assigned.

Requirements:
  • High School diploma.
  • A minimum of 3 years' experience troubleshooting systems, instruments, or components.
  • A valid Driver's License.
  • Must be able to travel a minimum of 50%.
  • Lifting requirements - Ability to safely lift up to 50 lb. objects weighing up to 50 lbs. from floor to chest level.
  • Hand Powered Tools - Ability to safely operate powered drills, powered screw drivers, and related hand tools.
  • Ability to safely work on and/or around lasers, optics, fluidics, electronics, high voltage, mechanical handlers, pinch points, sharp edges, and biohazards.
  • Ability to safely use and operate various test equipment including DVMs, power meters, oscilloscopes, microscopes, pressure gauges, vacuum gauges, and related test equipment.
  • Manual Tool Use and Manipulation - Ability to safely use and turn manual sockets, crescent wrenches, screw drivers, Allen wrenches, ratchets, and related hand tools repeatedly over the course of an 8-to-10-hour day.
  • Ability to safely sit, kneel, squat, bend, and stand repeatedly for up to 8–10-hour durations while servicing, repairing, installing, upgrading, and/or maintaining instrumentation and equipment.
  • Ability to safely push and pull objects weighing up to 50 lbs.
  • Ability to safely perform fine motor tasks during course of an 8–10-hour day.
  • Ability to safely drive distances of up to 8+ hours within a given day including adverse weather conditions.
  • Able to safely climb and lift portable ladders and step stools.
  • Ability to carry a pack weighing up to 30 lb. on your back for up to 1 hour.
  • Able to wear and use safety glasses, goggles, gloves, respirator, bunny suit, and/or related PPE for up to 8-10 hour durations while servicing equipment.
  • Must complete fit test, spirometry, and medical 1x annually thereafter.

Assets:
  • Flow Cytometry experience is a plus.
  • Technical military training.
  • Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological discipline.
  • Prior Field Service Engineer experience.
  • Individuals with previous experience troubleshooting medical device instruments.
  • Previous customer interfacing role.
  • Proficiency with MS Office applications such as Word and Excel.
  • Familiarity with recent Mac and PC operating systems.
  • Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work.

It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.


To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.

We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

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