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Field Service Engineer

1 month ago

Kennesaw GA United States ViscoTec Full time

Job Listing

Field Service Engineer

ViscoTec America, Inc.

1955 Vaughn Road, Suite 209

Kennesaw, GA 30144

Work with some of the world’s best companies and engineers and be a part of a dynamic team that is writing the book on the next generation of dispensing technology. We develop products for manufacturing that change our world.

We’re looking for someone like you to join our team. We offer competitive benefits and compensation.

Company: ViscoTec America Inc.

Job Title: Field Service Engineer

Assigned to: Director, Technical Department

Responsibilities:

  • Onsite equipment commissioning and technical support for North America
  • Provide technical support through multiple communication mediums with a focus on remediating customer inquiries
  • Carry out customer product testing and POCs
  • Equipment repairs and assembly
  • Prepare technical documentation (ex. testing results, RGA management, equipment builds and field service documents)
  • Assist with on-site testing, documentation, and customer hosting
  • Perform technical training sessions at customer sites
  • Perform electrical work on Siemens and Allen-Bradley based control systems
  • Collaborate with colleagues at our German headquarters to resolve technical issues

Requirements:

Education requirements:

Associate degree or higher in a technical field or engineering. Also, a minimum of 2 to 4 years’ experience in the industrial automation industry. Must have a strong mechanical and electrical background. Previous field equipment commissioning and troubleshooting experience is preferred.

Skills and personality traits

  • Enjoys customer facing interactions, but also on the phone and through email
  • Have an aptitude for attention to detail and very hands on
  • Is highly organized with the ability to effectively manage and prioritize multiple tasks
  • A resourceful self-starter initiates work without specific instruction
  • Business growth enabler and Brand focused
  • SolidWorks/CAD experience a plus
  • Flexible and works professionally
  • Ability to work in the field 50% when not in local office

Location:

Main Office in Kennesaw, GA

Work Schedule:

The position involves a standard 40-hour workweek, with direction provided by the Director of the Technical Department. The role will require travel for training, installations, sales support, and project work.