Technical Support Supervisor

5 days ago


Dunedin, Florida, United States Toronto Blue Jays Full time
Job Title: Technical Support Supervisor

The Toronto Blue Jays Technology Department is seeking a highly skilled Technical Support Supervisor to join our team. As a key member of our IT operations, you will be responsible for providing technical support to our business and baseball operations teams.

Key Responsibilities:
  • Provide technical support to our business and baseball operations teams
  • Collaborate with cross-functional teams to implement system enhancements and new technology solutions
  • Supervise technical support analysts and provide training, coaching, and performance management
  • Develop and implement effective strategies, policies, and procedures to ensure efficient and high-quality technical support services
  • Monitor and analyze support metrics to identify areas for improvement and make data-driven decisions
Requirements:
  • University degree or college diploma in technology or related field
  • Minimum 3-5 years of progressive IT deskside support experience
  • Hands-on Cisco network configuration and troubleshooting experience required
  • Advanced support of Microsoft Windows 10 desktop environment and suite of applications
  • Experience providing both hands-on and over-the-phone end-user support

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.



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