Retail Customer Service Representative
3 weeks ago
We are seeking a Retail Customer Service Representative to join our team in providing exceptional customer experiences and contributing to a fast-paced, safe environment. As a key member of our sales floor team, you will play a crucial role in helping customers find the perfect products for their projects.
Key Responsibilities:
Your primary responsibilities will include:
- Connecting with customers, asking about their projects, and recommending products
- Providing above-and-beyond customer service and exceeding customer expectations
- Maintaining stock levels, ensuring store cleanliness, and working cooperatively with management and colleagues
- Processing customers at checkout using a point-of-sale system
Requirements:
To be successful in this role, you will need:
- Friendly and enthusiastic attitude
- Ability to work well under pressure and handle multiple tasks
- Customer service experience
- Basic math skills and ability to use a point-of-sale system
Benefits:
As a Retail Customer Service Representative at Floor & Decor, you can expect:
- Bonus opportunities
- Career advancement opportunities
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
Working Conditions:
This role involves working in a warehouse environment with occasional exposure to moving vehicles. The noise level is typically quiet to moderate.
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