Retail Customer Service Representative

3 weeks ago


Cranston, Rhode Island, United States Floor & Decor Holdings, Inc. Full time
About the Role:
We are seeking a Retail Customer Service Representative to join our team in providing exceptional customer experiences and contributing to a fast-paced, safe environment. As a key member of our sales floor team, you will play a crucial role in helping customers find the perfect products for their projects.

Key Responsibilities:

Your primary responsibilities will include:
  • Connecting with customers, asking about their projects, and recommending products
  • Providing above-and-beyond customer service and exceeding customer expectations
  • Maintaining stock levels, ensuring store cleanliness, and working cooperatively with management and colleagues
  • Processing customers at checkout using a point-of-sale system


Requirements:

To be successful in this role, you will need:
  • Friendly and enthusiastic attitude
  • Ability to work well under pressure and handle multiple tasks
  • Customer service experience
  • Basic math skills and ability to use a point-of-sale system


Benefits:

As a Retail Customer Service Representative at Floor & Decor, you can expect:
  • Bonus opportunities
  • Career advancement opportunities
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program


Working Conditions:

This role involves working in a warehouse environment with occasional exposure to moving vehicles. The noise level is typically quiet to moderate.

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