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Retail Customer Service Representative

2 weeks ago


Cranston, Rhode Island, United States Floor & Decor Holdings, Inc. Full time
About the Job:
We are seeking a Retail Customer Service Representative to join our team at Floor & Decor Holdings, Inc. This role involves providing exceptional customer service and supporting customers in finding products for their projects.

Responsibilities:
  • Assist customers in selecting products that meet their needs.
  • Process transactions accurately and efficiently using the point-of-sale system.
  • Maintain a clean and organized sales area, ensuring it remains shoppable and safe for customers.
  • Work collaboratively with management and colleagues to achieve sales goals and support store operations.

Requirements:
  • Must be 18 years or older.
  • Basic math skills and customer service experience are essential.
  • Able to multitask and work well under pressure.
  • Some positions may require completion of forklift certifications through F&D.

Benefits:
  • Bonus opportunities at every level.
  • Career advancement opportunities across the country.
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • A personal holiday and Volunteer Time Off program.
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).