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Continuous Improvement Manager

2 months ago

Jamaica, New York, United States LSG Sky Chefs Full time
Job Title: Continuous Improvement Manager

LSG Sky Chefs is seeking a highly skilled Continuous Improvement Manager to drive operational excellence and financial performance within the Customer Service Center (CSC).

Key Responsibilities:
  • Implement and drive continuous improvement across CSC in close coordination with management staff
  • Implement LSG Production System for CSC in line with corporate and regional policies
  • Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events)
  • Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies
  • Support CSC management teams to achieve business targets (KPI's)
  • Define continuous improvement targets together with the management staff and report performance against set operational objectives
  • Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements
  • Report on KPIs for quality, productivity costs, and service delivery
  • Ensure communication and know-how sharing processes between CSCs in the country/region
  • Identify and train CSC departmental management and core employees on production system methodology and lean principles
Requirements:
  • Bachelor's degree, preferably in Industrial/Process Engineering
  • Five to seven years experience in developing and implementing production/process methods and with at least three to five years experience in a manufacturing/automotive industry required
  • Effective workshop facilitator skills required; experience in leading teams, driving change and delivering results
  • Knowledge of lean concepts including Toyota Production System principles required
  • Proven track record in Lean manufacturing and success in implementation of redesigned processes
  • Six Sigma Black Belt, Green Belt or Lean Master Certification preferred
  • Knowledge of Total Quality Management and Change Management experience is preferred
  • Strong analytical and problem solving skills
  • Sound delegation skills accompanied with effective ability for follow-up
  • Proficient with windows based software
  • Excellent communication skills (verbal and written); ability to effectively interact with all levels of the organization