Staff Site Reliability Engineer

3 days ago

San Jose, California, United States Zscaler Full time
About Zscaler

Zscaler is a leading cloud security company that serves thousands of enterprise customers worldwide, including 40% of Fortune 500 companies. Founded in 2007, our mission is to make the cloud a safe place to do business and provide a seamless experience for enterprise users.

Our Engineering Team

Our Engineering team has built the world's largest cloud security platform from the ground up, with over 100 patents and a strong focus on innovation. We're committed to enhancing our services and increasing our global footprint, making us a leader in cloud security.

Job Summary

We're seeking an experienced Staff Site Reliability Engineer - Technical Duty Officer to join our Shared Platform Engineer team. As a key member of our team, you'll be responsible for leading and advocating for the transformation to a world-leading SRE organization, promoting SRE principles within the Engineering Department.

Key Responsibilities
  • Lead and advocate for the transformation to a world-leading SRE organization
  • Provide expert leadership during critical outages, coordinating multiple teams to ensure streamlined decision-making and quick resolution
  • Promote a customer-focused approach by addressing and mitigating global customer environment issues
  • Develop and implement scalable process frameworks and observability strategies to ensure rapid problem diagnosis, response, and service reliability
  • Collaborate with product teams to thoroughly analyze failures and integrate insights to improve service reliability, scalability, and operational efficiency
Requirements
  • 5+ years of experience as a Site Reliability Engineer, with relevant experience in an Operations or Engineering environment
  • Hands-on experience troubleshooting Linux-based systems
  • Networking knowledge and ability to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues
  • Coding experience (preferably Python) building tools, scripting, or automation
  • Bachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience
Preferred Qualifications
  • Experience supporting High/Moderate FedRAMP environments
  • Understanding of Observability practices and Tools - Grafana, DataDog, Splunk, etc.
  • Experience leading major incidents in large-scale, high-uptime environments
What We Offer

Zscaler offers a comprehensive benefits program, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and more. We're committed to creating an inclusive environment for all employees and offer a competitive salary range of $136,500-$195,000 USD.

We're an equal opportunity and affirmative action employer, celebrating diversity and committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.

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