Staff Site Reliability Engineer
2 weeks ago
Zscaler is a leading cloud security company that accelerates digital transformation for its customers. With a cloud-native platform, Zscaler protects thousands of organizations from cyber threats and data loss by securely connecting users, devices, and applications in any location.
As a pioneer in cloud security, Zscaler has over 10 years of experience developing, operating, and scaling its cloud platform. The company serves thousands of enterprise customers worldwide, including 450 of the Forbes Global 2000 organizations.
Job DescriptionWe are seeking a highly skilled Staff Site Reliability Engineer to join our team. As a key member of our organization, you will be responsible for driving the transformation of our SRE team into a world-leading organization.
You will bring a depth of experience in troubleshooting critical outages involving multiple large-scale distributed software applications, networks, and cloud infrastructure. Your expertise will enable you to rapidly address and mitigate problems within customer environments across the globe.
Key Responsibilities:
- Drive troubleshooting during critical outages and ensure effective coordination and decision-making with multiple teams engaged.
- Build technical training capabilities to ensure the SRE organization is a destination for career growth and provides a continuous learning culture.
- Develop a comprehensive and scalable observability strategy to support rapid problem isolation and effective diagnosis.
- Drive organizational excellence by building scalable process frameworks that enable rapid responses to availability issues.
- Work closely with product teams to analyze failures and apply holistic learnings to improve service reliability.
Requirements:
- Strong communication and interpersonal skills.
- Decisiveness and ability to make sound judgments under pressure.
- Problem-solving and analytical skills.
- Experience in leading a team of cross-functional engineers.
- Expert-level knowledge in at least one of the following infrastructure components: Systems, Network, or Observability.
- Customer-first attitude and focus on providing best-in-class service for customers.
Zscaler is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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