Enterprise IT End User Computing Engineer
6 days ago
We are seeking an experienced Enterprise IT End User Computing Engineer to join our team at Edward Jones. As a key member of our IT department, you will be responsible for architecting and troubleshooting all endpoint-related systems and software for the City of Raleigh.
Key Responsibilities:
- Engineer, test, deploy, and manage client images for Windows workstations/VDI and macOS.
- Manage, maintain, and evolve enterprise client management systems InTune, SCCM, and JAMF.
- Installation, evaluation, automation, and problem resolution of endpoint clients and release management deployments.
- Design, build, deploy, and troubleshoot virtual desktops on VMware Horizon.
- Lead the analysis of issues/problems and development of technical solutions as it relates to InTune, SCCM, JAMF, and VMware Horizon.
- Installation and administration of security updates for endpoints.
- Assist in ensuring compliance with security policies and procedures.
- Produce system/client metrics for analysis.
- Perform or assist in testing of product updates prior to deployment into production.
- Troubleshoot and resolve complex problems and respond to escalated requests for technical assistance.
- Maintain up-to-date knowledge of new technologies as it pertains to Windows, macOS, Apple iOS, and Android software deployments, security patches, etc.
- Develop and maintain process/procedure documents as well as documentation for troubleshooting end-point deployment issues.
Requirements:
- Associate's Degree in information technology or directly related field and two years of related technology support experience focused in converged endpoint management.
- Experience with deep knowledge of converged endpoint management.
- Experience with JAMF Suite (imaging, packaging, scripting) for managing macOS.
- Experience with VMware Horizon VDI.
- Strong working knowledge of Windows 10 desktop support.
- Experience supporting macOS in an enterprise environment.
- Experience with mobile device management.
- Good knowledge of group policies, PowerShell, and Windows administration tools.
- Strong knowledge of Windows Server and Active Directory.
- General networking, DNS, DHCP knowledge and troubleshooting experience.
About Edward Jones:
Edward Jones is a leading financial services firm that provides investment and wealth management services to individuals and institutions. We are committed to delivering exceptional client service and building long-term relationships with our clients.
Why Join Our Team:
At Edward Jones, we offer a dynamic and supportive work environment that fosters professional growth and development. We are committed to attracting and retaining top talent and offer competitive compensation and benefits packages.
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