Enterprise IT End User Computing Engineer

6 days ago


Raleigh, North Carolina, United States Edward Jones Full time
Job Title: Enterprise IT End User Computing Engineer

We are seeking an experienced Enterprise IT End User Computing Engineer to join our team at Edward Jones. As a key member of our IT department, you will be responsible for architecting and troubleshooting all endpoint-related systems and software for the City of Raleigh.

Key Responsibilities:

  • Engineer, test, deploy, and manage client images for Windows workstations/VDI and macOS.
  • Manage, maintain, and evolve enterprise client management systems InTune, SCCM, and JAMF.
  • Installation, evaluation, automation, and problem resolution of endpoint clients and release management deployments.
  • Design, build, deploy, and troubleshoot virtual desktops on VMware Horizon.
  • Lead the analysis of issues/problems and development of technical solutions as it relates to InTune, SCCM, JAMF, and VMware Horizon.
  • Installation and administration of security updates for endpoints.
  • Assist in ensuring compliance with security policies and procedures.
  • Produce system/client metrics for analysis.
  • Perform or assist in testing of product updates prior to deployment into production.
  • Troubleshoot and resolve complex problems and respond to escalated requests for technical assistance.
  • Maintain up-to-date knowledge of new technologies as it pertains to Windows, macOS, Apple iOS, and Android software deployments, security patches, etc.
  • Develop and maintain process/procedure documents as well as documentation for troubleshooting end-point deployment issues.

Requirements:

  • Associate's Degree in information technology or directly related field and two years of related technology support experience focused in converged endpoint management.
  • Experience with deep knowledge of converged endpoint management.
  • Experience with JAMF Suite (imaging, packaging, scripting) for managing macOS.
  • Experience with VMware Horizon VDI.
  • Strong working knowledge of Windows 10 desktop support.
  • Experience supporting macOS in an enterprise environment.
  • Experience with mobile device management.
  • Good knowledge of group policies, PowerShell, and Windows administration tools.
  • Strong knowledge of Windows Server and Active Directory.
  • General networking, DNS, DHCP knowledge and troubleshooting experience.

About Edward Jones:

Edward Jones is a leading financial services firm that provides investment and wealth management services to individuals and institutions. We are committed to delivering exceptional client service and building long-term relationships with our clients.

Why Join Our Team:

At Edward Jones, we offer a dynamic and supportive work environment that fosters professional growth and development. We are committed to attracting and retaining top talent and offer competitive compensation and benefits packages.



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