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Senior IT Professional

1 month ago

Denver, Colorado, United States TeamLogic IT, Denver Tech Center, CO Full time
Job Summary

We are seeking a highly skilled IT Technician III to join our team at TeamLogic IT, Denver Tech Center, CO. The successful candidate will be responsible for ensuring system operation and functionality, responding to support requests in a timely manner, and providing exceptional customer service.

Key Responsibilities
  • Provide technical support to end-users via phone, email, and web portal
  • Provision and set up new hires' systems
  • Prioritize incidents and service requests according to defined processes
  • Use remote tools and diagnostic utilities to resolve support requests
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate
  • Mentor lower-level engineers
  • Install and configure hardware and software components
  • Administer network firewalls and switches
  • Perform preventative maintenance
  • Establish good relationships with all departments and colleagues
  • Ensure company safety and security standards are met
Requirements
  • College diploma or university degree in Computer Science or equivalent work experience
  • Experience with desktop and server operating systems, including Windows and Mac OS
  • Firewall administration experience

We offer flexible work-from-home options and a dynamic work environment.