General Manager

2 months ago


Kissimmee, Florida, United States Altitude Trampoline Park Full time
Job Description

About Altitude Trampoline Park

We're a global entertainment company that believes in the power of play to bring people together and create unforgettable experiences. Our trampoline parks are designed to provide a fun and active environment for families and friends to enjoy.

About the Role

We're seeking an experienced General Manager to lead our park operations and team development. As a key member of our management team, you'll be responsible for executing all aspects of park operations, including guest services, food and beverage, training, and sales.

Key Responsibilities

General

  • Leadership and Team Development
    • Coach and develop a large and diverse team through clear written and verbal communication.
    • Manage all facets of the operation, including regular financial reporting.
    • Establish and uphold Altitude standards and expectations.
    • Oversee Altitude's defined processes around inventory and reporting responsibilities.
    • Oversee labor and spending for entire facility, within the park's guidelines.
    • Track all spending and ensure it is accounted for and in accordance with the park's policies.
    • Develop the team by establishing profitability goals and rewarding positive behavior.

People

  • Talent Acquisition and Development
    • Recruit and hire talent.
    • Set and hold expectations of accountability with team, upholding brand standards.
    • Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences.
    • Create a work environment that promotes staff retention levels.
    • Assure staffing levels meet business needs, while taking into account team member well-being.
    • Lead and influence through effective motivation, celebrations, and accountability.
    • Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities.

Sales

  • Business Development and Sales
    • Execute sales and marketing plans in collaboration with support center team.
    • Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations.
    • Draft, communicate, track and hold departments accountable for individual goals.

Qualifications and Skills

  • 2+ years of experience managing a team in a family entertainment or amusement park environment.
  • Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth.
  • Workdays, nights, weekends, and holidays as required.
  • Operate in a fast-paced environment with constant distractions.
  • Achieve budgeted financial results in areas of responsibility.
  • Act as a mentor and lead by strong example.
  • Maintain a professional image.

Benefits

  • Insurance Options
  • Vacation Time
  • Growth Opportunity


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