General Manager, Indiana University
2 weeks ago
Job Title: General Manager
Job Summary:
The General Manager is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue's operations, including merchandise and premium services. This role requires a strong leader who can balance creativity with practical implementation, manage budgets, and maintain strong relationships with clients and business partners.
Key Responsibilities:
- Uphold Legends standards for quality and performance in all phases of merchandise operations.
- Constantly innovate the guest experience, merchandise, service, and communications.
- Manage the operational budget, monthly P&L statements, and ensure accurate financial reporting.
- Maintain strong, collaborative working relationships with clients and business partners.
- Oversee management team, including talent development, promotion, coaching, and performance management.
- Develop yearly operational budgets that result in a fiscally sound operation, including product levels and pricing.
- Oversee monthly inventory for all departments.
- Verify, prepare, and submit reports and monthly projections as required.
- Work closely with sub-contractors to ensure all standards are met and terms of the contract are followed.
- Ensure unit compliance with federal, state, local, and Legends regulations regarding the sale of alcohol, OSHA, payroll, employment, and EEO guidelines.
Qualifications:
- Bachelor's degree with a minimum of 5-7 years of management experience in the retail industry, preferably in a sports and entertainment venue.
- Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
- Previous P&L accountability and/or contract-managed service experience preferred.
- Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems required.
- Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
- Must be flexible to work extended hours due to business requirements, including late nights, weekends, and holidays.
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